Automotive Service Association (ASA) Member
Memberships and Certifications
Automotive Service Association (ASA) Code of Ethics
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics.
ASA’s Code of Ethics is the automotive service industry’s standard for professional business practices.
To perform high quality repair service at a fair and just price.
To use only proven merchandise of high quality distributed by reputable firms.
To employ the best skilled technicians obtainable.
To have a sense of personal obligation to each customer.
To promote good will between the motorist and members of the association.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain a system for fair settlement of customer’s complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
To uphold the integrity of all members of the Automotive Service Association.